I would like a large rug but my budget is medium. What can I do?
Layering a smaller vintage rug might be a great option for your home, and I have written a blog post detailing just how to do that: How to Masterfully Your Vintage Rugs. You may also find that there are plenty of spaces in your home to place a smaller rug (here are five ideas) so you can have your dream item and stay within budget.
Do I really need a rug pad? Why?
Yes! You absolutely do. In addition to keeping it in place, a properly-fitting rug pad will extend the life of your rug by reducing the friction between the rug and the floor. We now offer custom-sized pads, which can be added to your purchase and will be shipped directly to you from our fulfillment partner.
I have kids and pets, is a vintage rug a bad idea?
No! Vintage rugs are inherently durable and stain resistant thanks to their construction and materials and are suited to high traffic areas. However, anything that will stain your favorite wool sweater can also stain your rug, and for that reason we recommend protecting your investment with a professional application of Ultra-Guard, which we offer as an add-on service upon purchase of our rugs.
What if I buy a rug and it doesn't work? Can I return it?
Due to the nature of the product and the expense involved in shipping, all sales are final.
Can I see a rug in person before I purchase it?
If you are seriously considering purchasing one of my rugs, I want you to feel confident in the purchase and will do my best to communicate the color, size, and pattern with accuracy. If you are in the Washington, D.C. area, I have a collection available at the Unique Kitchens and Baths showroom in Great Falls, Virginia. For my trade partners, I offer on-approval shipping for rugs priced higher than $10,000.
Help! My rug has a stain that I cannot get out, what should I do?
If you haven't already tried it, I recommend spot cleaning with water and a mild detergent like Woolite. If that doesn't take care of it, you may need to have the rug cleaned by a professional. Never, I repeat, NEVER, use a rug cleaning machine on a vintage rug. I wrote about several common stains and issues and how best to deal with them in this blog post.
I am an Interior Designer. Do you offer any discounts or benefits?
Yes! We offer competitive trade discounts, early notice of new stock, and on-approval shipping for rugs priced over $10,000. To join the trade program and gain access to our wholesale website, please fill out this form.
I own a vintage/antique rug and would like it to be more muted and less bold in color, like your rugs. Can you help with this?
Nearly all of the rugs in my shop have been treated with either an antique wash or an acid wash to achieve their softer color palette, and I have purchased them from overseas merchants already in this condition. While I do know of one supplier in the US that washes rugs, the process is unpredictable and often cost prohibitive and therefore I do not recommend it.
If you have another question that isn't covered here, please get in touch!